FAQ

Order combination

If you've placed more than one order to the same address, you can contact me to have the orders combined into one package to save on shipping. In most cases, I'll be able to combine your orders and refund the shipping overages.

UK/EU Buyers & VAT

For UK or EU buyers, if you would like VAT to be collected when you place your order, please head to my Etsy to place your order instead! I list new releases on Etsy about 1 week after they go up here on the shop. Separate stock is reserved for the Etsy release, so don't worry about the items selling out here before that happens!

UK/EU buyers may still place orders here rather than on Etsy, and I will ship your packages out as normal, but just be aware that you will have to pay VAT when the package arrives in your country, along with any applicable customs fees and import taxes.

Shipping Policy

Processing time

Orders of in-stock items are shipped within 1-2 weeks of payment. Orders containing pre-order items will be shipped when all items in the order are ready. Estimated time frames for fulfillment are stated on pre-order listings.

Shipping time

Orders ship from California, USA. Domestic orders generally take 2-5 days to arrive via first-class package. Estimated shipping times for other services are available here.

International order shipping time varies, and may take up to 1-2 months.

Once I hand your package to the postal service, its delivery time is out of my hands.

Packages that return / are unable to be delivered

I will not refund shipping costs for packages that return to me as unclaimed by the recipient, or were unable to be delivered due to a mistake on the buyer's part. I will ask whether the buyer prefers for the package be shipped again or refunded.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. For UK or EU buyers, if you would like VAT to be collected when you place your order, please head to my Etsy to place your order instead!

Returns and Exchanges

I don't accept returns or exchanges, but please contact me if you have any problems with your order.